Terms of Service

Last updated: 25-10-2026

Welcome to PICKZOVA. These Terms of Service govern your access to and use of our website and the purchase of products through our online store. By accessing our website or placing an order, you agree to these terms. Please read them carefully before using our services.

1. General Terms and Eligibility

[STORE NAME] operates this online store to offer products to customers in accordance with applicable Indian law. You must be legally capable of entering into a binding agreement to make purchases. If you are under the age of majority, you may use this website only with the involvement and consent of a parent or legal guardian, where required by law.

You agree to provide accurate, current, and complete information when placing an order or contacting us. We reserve the right to update these terms when necessary. Changes will be posted on this page with a revised update date. Changes will not override rights that cannot lawfully be restricted.

2. Account Terms and Website Use

You may be able to browse and purchase products without creating an account. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account, subject to applicable law.

You agree not to misuse our website, interfere with its operation, attempt unauthorized access, submit fraudulent orders, distribute malicious code, or use our services for unlawful purposes. We may restrict or suspend access where reasonably necessary to protect our store, customers, or legal interests.

3. Products and Product Descriptions

We make reasonable efforts to display accurate product descriptions, images, specifications, sizes, colours, and other details. However, the appearance of a product may vary slightly due to screen settings, lighting, manufacturing variations, or supplier updates.

We do not guarantee that every product image will reproduce the exact appearance of the physical item. Such variations do not excuse material inaccuracies or prevent you from exercising rights available under applicable consumer law.

Product availability, specifications, and prices may change. We will not use these changes to avoid obligations relating to an order that has already been accepted, except where permitted by law.

4. Pricing, Taxes, and Payments

All prices will be displayed in Indian rupees (INR), unless otherwise stated. Applicable taxes and additional charges, including shipping fees, will be disclosed as required before you complete your purchase.

We accept the payment methods displayed at checkout, which may include UPI methods. Payment processing may be handled by third-party payment providers under their own applicable terms.

You agree to provide valid payment information and authorize the payment method selected for your order. We do not store complete payment-card details unless expressly stated and lawfully supported by our payment arrangements.

If a genuine pricing or technical error occurs, we will take reasonable steps to contact you and explain the available options. We will not charge an undisclosed amount or unilaterally change the price of an accepted order without a lawful basis.

5. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products. An order confirmation email or on-screen acknowledgement confirms receipt of your order but does not necessarily mean that the order has been finally accepted.

Orders may be subject to availability, payment verification, address verification, and fraud-prevention checks. If we cannot fulfil an order, we will notify you and arrange a refund for any amount paid for the unfulfilled order, as applicable.

We may decline or cancel an order for a legitimate reason, including an unavailable product, a suspected fraudulent transaction, or a material technical error. Where payment has already been collected, any applicable refund will be processed in accordance with our Refund Policy and applicable law.

We will not cancel confirmed orders arbitrarily or impose cancellation charges contrary to applicable law.

6. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy. Delivery estimates are provided for guidance and may be affected by the courier, supplier, weather, public holidays, regional restrictions, or other circumstances outside our reasonable control.

We will make reasonable efforts to communicate material delays and provide tracking information where available. Our use of third-party suppliers or shipping providers does not remove any obligations or liabilities that applicable law places on us.

For details about delivery areas, processing times, shipping charges, and delayed or missing orders, please review our Shipping Policy.

7. Returns, Exchanges, and Refunds

Our Return and Refund Policy explains the procedure for requesting a return, replacement, exchange, or refund.

Eligible requests must be submitted within [RETURN WINDOW] and must satisfy the applicable conditions stated in that policy. We may request reasonable supporting information, such as an order number or photographs of a damaged product.

Nothing in our policies excludes or restricts a consumer's rights under applicable Indian law, including rights relating to defective, deficient, spurious, misdescribed, or otherwise non-compliant products.

8. Intellectual Property

Unless otherwise stated, the content on this website, including original text, graphics, logos, website design, and other materials, is owned by PICKZOVA or used with permission.

You may browse the website and use its content for personal, non-commercial shopping purposes. You must not copy, reproduce, distribute, modify, or commercially exploit our protected content without prior authorization, except where permitted by law.

Product names, trademarks, and logos belonging to third parties remain the property of their respective owners. Their appearance on our website does not necessarily imply sponsorship or affiliation.

9. Third-Party Services and Links

Our website may use third-party services, including payment gateways, shipping providers, analytics tools, advertising platforms, and other applications. These services may be governed by their own terms and privacy policies.

We are not responsible for the independent content or practices of third-party websites that we do not control. However, this clause does not exclude responsibilities that applicable law places on us for our own conduct, representations, or use of third-party services.

10. Prohibited Uses

You must not use our website:

• For any unlawful, fraudulent, deceptive, or misleading purpose.

• To violate applicable laws, regulations, or the rights of others.

• To submit false personal information or payment details.

• To interfere with website security, functionality, or availability.

• To distribute viruses, malware, or other harmful code.

• To scrape, copy, or extract website content through unauthorized means.

• To send unsolicited messages or conduct unauthorized promotional activity.

• To misuse discounts, promotions, payment systems, or return procedures.

We may investigate suspected misuse and take proportionate action where appropriate and legally permitted.

11. Disclaimer and Limitation of Liability

We aim to maintain a reliable website and provide accurate product information. However, we cannot guarantee uninterrupted or error-free access at all times.

To the extent permitted by applicable law, PICKZOVA will not be liable for indirect or consequential losses arising from website interruptions or circumstances beyond our reasonable control. This provision does not exclude liability that cannot lawfully be excluded, including applicable consumer rights, fraud, wilful misconduct, or liability for which Indian law does not permit limitation.

Nothing in these terms removes your statutory rights concerning defective products, misleading representations, deficient services, or other legally protected consumer interests.

12. Privacy and Personal Information

Our collection and use of personal information are described in our Privacy Policy. By using our website, you acknowledge that personal information may be processed as explained in that policy and in accordance with applicable law.

13. Governing Law and Jurisdiction

These terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of competent courts and consumer dispute-resolution authorities as determined under applicable Indian law.

Nothing in this clause prevents a consumer from approaching a consumer commission or other authority that has jurisdiction under applicable law.

14. Contact Information and Complaints

For questions about these terms, orders, or complaints, please contact us:

Store Name: PICKZOVA
Business Address: JAMMU AND KASHMIR, INDIA
Email: Saaidbhat463@gmail.com
Phone: 6006110641 
Complaint Response Information: We will acknowledge and address grievances within the timeframes required by applicable law.

If you have a concern, we encourage you to contact us so we can try to resolve it promptly.

Thank you for shopping with PICKZOVA