Shipping Policy

Last updated: 25-10-2026

At [STORE NAME], we want your shopping experience to be simple and reliable. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Locations

International shipping is AVAILABLE . If international shipping is available, delivery eligibility, shipping charges, customs duties, import taxes, and other applicable fees will be communicated where relevant.

We may be unable to deliver to certain locations because of courier restrictions, service availability, or other reasonable limitations.

2. Order Processing Time

Orders are generally processed within 7-10 business days after successful payment or order confirmation, as applicable.

Processing includes order verification, preparation, and dispatch arrangements. Orders placed on Sundays, public holidays, or outside our normal processing hours may be processed on the next business day.

As PICKZOVA may work with third-party suppliers and fulfilment partners, processing times can vary depending on product availability and supplier arrangements. If a significant delay occurs, we will make reasonable efforts to inform you.

3. Shipping Methods

Depending on your delivery location and product availability, orders may be shipped using:

• Standard courier delivery.

• Express delivery, where available.

• Other suitable delivery services selected by our fulfilment or shipping partners.

The available shipping method will be displayed at checkout or communicated to you where appropriate.

4. Estimated Delivery Time

Our estimated delivery time is:

• Standard delivery: [7-10 BUSINESS DAYS] after dispatch.

• Express delivery: [3-4 BUSINESS DAYS] after dispatch, where available.

• Remote or restricted locations: ADDITIONAL DELIVERY TIME where applicable.

These are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Delivery may take longer because of public holidays, adverse weather, courier disruptions, high order volumes, supplier delays, regional restrictions, or other circumstances beyond our reasonable control.

We will not use estimated delivery times to avoid any obligations imposed on us by applicable law.

5. Shipping Costs

Shipping charges are determined by  shipping method

Any applicable shipping charges will be displayed or communicated before you complete your order. We will not add undisclosed shipping charges after checkout without your authorization and a lawful basis.

6. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation by email, SMS, or another contact method provided during checkout.

Once your order has been dispatched, we will provide tracking details where available. Tracking updates may take some time to appear in the courier's system.

You can track your order using the tracking link or information provided to you. If tracking details are unavailable or appear incorrect, contact us at Saaidbhat463@gmail.com.

7. Incorrect Addresses and Failed Deliveries

Please check your delivery address, postcode, phone number, and other delivery details carefully before placing an order.

If you notice an error, contact us as soon as possible at [EMAIL ADDRESS]. We cannot guarantee that address changes will be possible once an order has entered processing or has been dispatched.

If a delivery fails because the address is incomplete, the recipient is unavailable, or the courier cannot access the location, the courier may attempt redelivery or follow its applicable delivery procedure.

Any additional delivery charges will be communicated where applicable. We will handle failed deliveries fairly and in accordance with applicable law.

8. Delayed, Lost, or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us at saaidbhat463@gmail.com with your order number.

We will review the tracking information and, where appropriate, coordinate with the supplier or shipping provider to investigate the delay.

If a shipment is confirmed lost, delivered incorrectly, or otherwise not delivered as agreed, we will work with you to determine an appropriate resolution, which may include a replacement or refund where applicable.

A tracking status alone will not automatically remove any rights you may have under applicable law.

9. Damaged Packages or Incorrect Products

Please inspect your order upon delivery.

If you receive a damaged, defective, incomplete, or incorrect product, contact us within 24 hrs of delivery, preferably with:

• Your order number.

• A description of the issue.

• Clear photographs or video, where reasonably available.

• Photographs of the packaging, if relevant.

We will review the issue and explain the available resolution under our Return and Refund Policy and applicable law.

Please do not discard damaged packaging before contacting us if it may be needed for the investigation.

10. International Shipping and Customs

If international shipping is offered, the recipient may be responsible for applicable customs duties, import taxes, or other charges unless otherwise stated at checkout.

International delivery times may vary because of customs clearance, import restrictions, and local delivery arrangements.

Customers are responsible for ensuring that products can legally be imported into their destination country. We will communicate any relevant shipping limitations known to us.

11. Contact Us

If you have any questions about shipping or delivery, please contact:

Store Name: PICKZOVA
Email: Saaidbhat463@gmail.com
Phone: 6006110641
Business Address: J&K 

We appreciate your trust in PICKZOVA and will do our best to keep you informed throughout the delivery process.